Support
Search Docucment

Installation document for Ticketing HelpDesk PRO

Requirements

Please make sure you have set the correct permissions for the software as in the list below.

Administrator permission for OCMOD(How to use OCMOD Opencart ?)Important
FTP settings(How to setup FTP for Opencart?)

1. Upload

Method 1: Directly upload from only one xxx.ocmod.zip file

Notice: You must extract downloaded zip file to get the installation file. File name must have the extension Support Ticket System OC v*.* - v*.*.ocmod.zip,

so you should not change the file name under any circumstances.

Firstly, go to your Opencart admin panel -> Extensions -> Extension installer -> Upload your file -> Continue


Method 2:  https://mmosolution.com/blogs/how-to-use-ocmod-opencart-by-FTP-without-extension-installer.html

2. Add permission

Login to your Opencart admin panel and go to System → Users → User Group

Click edit your user group name (Generally, default user group name is Administrator as Image 2)

Image 2


 Next, check access permission, modify permission for Support Ticket System  as image 2.1

Image 2.1


  • module/ticket




  • ticket/***


3. Installation

Go to Extensions →   choose type   as image 3

Image 3

then  Find ticket and click install as image 3.1



4. Configuration

Congratulations!

Ticket  is now installed and configured. You can access it from Extensions > type >  ticket then click Edit ]


5. Configure& Enjoy new extension

5. Configurelation & Enjoy new extension

config

That's almost complete. Thank you for your installation.

CLICK HERE For inform to Support Team if you get any troubles.